Terms & Conditions2019-03-05T13:45:17+01:00

The Client : The company or individual requesting the services of Redbank Store.

Redbank Store : Primary designer/site owner & employees or affiliates.

General
Redbank Store will carry out work only where an agreement is provided either by email, telephone, mail or fax. An ‘order’ is deemed to be a written or verbal contract between Redbank Store and the client, this includes telephone and email agreements.

CANCELLATION

If the order is cancelled (for any reason) the client is to pay the company in full for all finished or un-finished work which the company may then hold for the duration of the completed order. In the event of a cancellation Redbank Store reserve their intellectual property rights and may request their removal.

Software license agreement
Use of our softwares (products, mods and/or templates) is governed by the terms of our Software License Agreement. You should carefully read the following terms and conditions. Your purchase or use of our products implies that you have read and accepted these terms and conditions.

This License Agreement is made and entered into between Redbank Store and the software purchaser, hereinafter referred to as the “Licensee,” collectively referred to as the “Parties.”

Recitals
Licensee has received software provided by Redbank Store and desires to use the software and is willing to do so on the Terms and Conditions set forth below.
If Licensee does not agree with this License Agreement, is not permitted to install or use any software provided by Redbank Store. By installing and using software provided by Redbank Store , Licensee hereby agrees to be bound by the terms of this legally binding agreement and affirms he/she is of legal age and in a position to do so.

Now, therefore, in consideration of the above recitals and the mutual promises and conditions contained in this Agreement, the Parties agree as follows:

Copyright
Licensee acknowledges that patents, copyrights and trademarks of the software and associated documentation are the exclusive property of Redbank Store .

Software license
The software is licensed, not sold. Redbank Store licenses the Licensee to use the software on a non-exclusive basis for an unlimited amount of time, on the licensed domain only and a single instance of the software.
The Licensee may alter the source code for his/her own use as is described bellow if it is not encrypted:

PLEASE NOTE THE MAJORITY OF OUR CODE BASE & MODULES ARE EITHER PARTIALLY OR FULLY ENCRYPTED VIA PHP CYPER AND REQUIRE THE ZEND ENGINE TO BE INSTALLED ON YOUR SERVER.

The Licensee may NOT decrypt, reverse engineer, or facilitate any third-party to do so. May not, however, distribute the original or the modified code, remove, disable, modify, or tamper with any copyright, trademark or other proprietary notices and legends contained within the code of the software without Redbank Store ‘ permission. If found doing so, Licensee will be dealt with to the maximum extent of the law. All modifications in Redbank Store ‘ source code are made in Licensee’s own risk!

Licensee cannot use images from free, custom or pre-made theme anywhere else without Redbank Store permission.

Unless Licensee purchase the copyright removal license, all copyright notices must remain in Redbank Store softwares and must be visible! Especially “Design by Redbank Store ” or “we made this” in the template footer! Not allowed to change or add any other company link here which is suggesting that the template was developed by this company!

Limited liability
Redbank Store provides NO warranty or guarantee in relation to the software. While Redbank Store takes measures to ensure the accuracy of its software, it may contain inaccuracies and/or errors that could cause incorrect operation, including, but not limited to loss of data/information. Licensee agrees to use this software at their own risk and agrees to take responsibility for regular backups of their important data.

Termination
Licensee may terminate this license at any time. Licensee’s rights under this license will also terminate automatically without notice from Redbank Store if Licensee fails to comply with any term(s) of this license. Upon termination of this license, Licensee must cease all use of the software and destroy all copies of the software.

Partial invalidity

If any provision of this Agreement is held by a Court of competent jurisdiction to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect without being impaired or invalidated in any way.

Containment of entire agreement

This license is the entire agreement between the Parties and supersedes any previous understandings, promises or agreements, orally or otherwise, which are not embodied herein. No other agreement, statement or promise not contained in this Agreement shall be valid or binding. Any modification of this Agreement shall be effective only if it is in writing, signed and dated by Redbank Store .

Redbank Store reserves the right to change prices at any time.
Redbank Store does not send or fax paper invoices. Licensee can access the Online Invoice using his/her Account.
Redbank Store reserves the right to change or modify these terms with no prior notice.
Support
Support tickets can be raised by sending an email to [email protected]

Billing
Support is billed monthly at the start of each month along with your hosting, and must be paid in advance.

If your pay for support in hourly blocks there is a minimum 10 minute support booking time for all tickets. Anything over will be logged accordingly and you will be given a break down of usage on a per monthly basis.

Please note. Support blocks must be paid in advance based on a monthly tariff. If support time is not used it will roll over to the next month.

The support contract does not cover third party services. These are your own contracts and you should ensure that you have sufficient skills of your own or support agreements in place to cover them.

Hours of support
We will apply our best endeavours to fixing problems as soon as they occur and several of our support staff are alerted via mobile devices in the case of incidents.
However, we can only agree contractually to respond to support requests during normal office hours of 09:00 to 17:00 local time, Monday to Friday excluding Bank holidays.

Support over Bank Holidays and out of office hours will be chargeable at double the agreed rate.

3rd Party & Partnerships
When engaging third parties to work with our clients data, images, designs and all other “assets”, at no time is the data or it’s relevant copyrights, licences or intellectual property rights released unconditionally to these third parties. Under no circumstance do we permit 3rd parties to copy, duplicate or use this information for any activities outside of the scope of the project we are engaging them for.

From the time Redbank Store submits the first work order to any third party they are bound by these terms and conditions.

Payment of Accounts
A deposit is required from any new client before any work is carried out. It is the Redbank Store policy that any outstanding accounts for work carried out by Redbank Store or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement.

If accounts are not settled or Redbank Store have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgements (ccj’s) being added to the clients credit rating.

Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

Paying by credit card – cardholders can expect a response to email and telephone enquiries within a maximum of 48 hours.

Your Privacy
We do not share or sell any of your details with third party companies, without your express permission and we will only email you or contact you about work related matters.

Please note: Telephone calls to and from the support line & main phone numbers given on the Redbank Store website may be recorded:

to provide evidence of a business transaction
to ensure that a business complies with regulatory procedures
to see that quality standards or targets are being met in the interests of national security
to prevent or detect crime to investigate the unauthorised use of a telecom system
to secure the effective operation of the telecom system.
Complaints Procedure

Informal procedure
Anyone who experiences a problem with their web service provided by Redbank Store should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.

Redbank Store will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

Formal complaints procedure
The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.

A formal complaint should be made in writing to Redbank Store , who will acknowledge receipt and ensure that the matter is looked into as soon as possible.

An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.

We reserve the right to amend and update these Terms and Conditions at any time without notice.